• Privacy Policy for Kaffa Speciality Coffee

    Effective Date: 27/3/25

    At Kaffa Speciality Coffee, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your data when you visit our website or engage with us in person.

    1. Information We Collect

    We collect information in the following ways:

    • Personal Information: When you visit our website or interact with us (e.g., making a purchase, subscribing to newsletters, or signing up for events), we may collect personal details such as your name, email address, phone number, and payment information.

    • Non-Personal Information: We may collect non-personal information such as your IP address, browser type, operating system, and browsing behaviour on our website to help us improve our services and website functionality.

    2. How We Use Your Information

    We may use the information we collect for the following purposes:

    • To process and fulfil your orders, including payment and delivery details

    • To send you order confirmations, receipts, and customer support-related communications

    • To improve our services, products, and customer experience

    • To send marketing communications (e.g., newsletters or promotional offers) if you have opted in to receive them

    • To comply with legal obligations and resolve disputes

    3. Sharing Your Information

    We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information with trusted third-party service providers to help us run our business (such as payment processors, delivery services, or email marketing platforms). These providers are obligated to protect your data and may only use it for the services they provide to us.

    4. Security of Your Information

    We take reasonable measures to protect the security of your personal information. We use encryption and other security technologies to safeguard your data, particularly when processing payments. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.

    5. Cookies and Tracking Technologies

    We use cookies and other tracking technologies (such as web beacons) to improve your browsing experience on our website. For more information on how we use cookies, please refer to our [Cookies Policy] (link to cookies policy).

    6. Your Rights and Choices

    Depending on your location, you may have certain rights regarding your personal information, including:

    • The right to access, update, or delete the personal data we hold about you

    • The right to object to or restrict the processing of your personal data

    • The right to withdraw your consent for marketing communications at any time

    To exercise any of these rights, please contact us at h3treatsltd@gmail.com.

    7. Data Retention

    We will retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we will securely delete or anonymise it.

    8. Third-Party Websites

    Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

    9. Children’s Privacy

    Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a child under 13, we will take steps to delete such information.

    10. Changes to This Privacy Policy

    We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to periodically review this policy to stay informed about how we are protecting your information.

    11. Contact Us

    If you have any questions or concerns about our privacy policy, or if you would like to exercise your rights regarding your personal information, please contact us:

    Kaffa Speciality Coffee
    94 Cavendish Street, Keighley
    01535 322 864